Responsible Gaming —
Stay Safe, Play Within Your Limits
jilievo believes that entertainment is meaningful only when it is kept under control. On this page you can assess your own gaming habits, set limits, and get support if you need it.
Gaming is for entertainment, not a source of income
Casino and sports betting is a way for many people to spend their leisure time enjoyably. But that enjoyment stays healthy only when a player can keep control over their budget and time. jilievo has taken this seriously from the start — because creating a responsible environment is not just a matter of rules, it is part of our commitment to our users.
Gambling should never be used as a solution to everyday financial problems. The tendency to keep betting in the hope of recovering lost money — known as "chasing losses" — is a dangerous habit. jilievo's terms and conditions clearly state that the platform is operated for entertainment purposes only. Setting a fixed budget for each session and sticking to that limit is the first condition of healthy gaming.
To learn more about us, visit our about us page, which describes how jilievo operates and what steps are taken to protect users.
Keep the key principles in mind
- Play for entertainment, not for earning
- Set your budget in advance and do not be discouraged by losses
- Stick to a time limit in every session
- Never bet with borrowed money
- Opening an account or placing bets under the age of 21 is strictly prohibited
Tools to keep yourself in control
jilievo provides several self-management tools that you can activate directly from your account settings or through 24/7 live chat.
Set a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately; increasing it takes 7 days.
Set a time limit
Set a session timer to control how long you play in one sitting. When the set time is up, a warning message will appear automatically and the session will end.
Temporary break
Temporarily suspend your account for 24 hours to 30 days. During this time you will not be able to log in or place bets — take the chance to step back.
Self-exclusion
Choose self-exclusion to close your account for 6 months to 5 years, or permanently. This step is irreversible and cannot be reconsidered once it takes effect.
Activity history
View your full betting and deposit history from the account dashboard. Reviewing your spending patterns helps you make better decisions.
Reality reminder
After a set interval, a message will appear on screen showing how long you have been playing and how much you have spent. This helps you stay aware.
Contact jilievo's 24/7 live chat or send an email to activate any of these tools or to find out more — the support team responds in both Bengali and English.
How to recognise warning signs of a problem
If any of the following signs appear in you or someone you know, they may indicate problematic gaming. Recognising these signs is the first step toward seeking help.
- Repeatedly betting to recover lost money and spending beyond your budget
- Trying to hide your betting habits from family or friends
- Neglecting work, studies, or family responsibilities to spend time gaming
- Feeling uncomfortable, irritable, or unusually anxious when unable to play
- Borrowing money to bet or using funds set aside for essential expenses
- Continuing to play despite multiple failed attempts to stop
- Neglecting sleep, food, or physical health to spend time gaming
- Seeing betting as the only way to relieve stress or loneliness
Ask yourself
Ask yourself these questions regularly. Honest answers will help keep you on the right track.
Are my gaming habits healthy?
If more than two of these questions have a negative answer, it would be advisable to speak with a professional counsellor and to contact jilievo's support team.
Where to get help
Acknowledging a problem is not weakness — it takes courage. The sooner you seek help, the closer a solution becomes.
jilievo Live Chat
Talk to our team via live chat 24 hours a day, 7 days a week. Support is available in both Bengali and English. Get immediate help with self-exclusion or setting limits.
Email Support
If you prefer to explain things in writing, contact us by email. Our support team will respond promptly and help you take the right steps for your situation.
Family and Close Ones
Talk openly with family or trusted friends. Their support and encouragement can often be the greatest strength alongside professional help.
Professional Counsellor
A mental health professional or behavioural counsellor can help identify the root cause of the problem and develop an effective plan for dealing with it.
Protecting minors
jilievo strictly ensures that only persons aged 21 or above can open an account and place bets. Age is verified at registration and identity documents may be requested if needed.
If there are younger members in your household, use password protection on your device and do not leave your device unattended while logged in. Using parental control software can be an effective measure.
If you suspect that a minor has used your account, notify jilievo's live chat immediately — our team will take action without delay.
Our commitment
jilievo believes that building a responsible gaming environment is an ongoing process. We continually improve our protection measures and encourage users to develop healthy habits.
In accordance with our privacy policy, your personal information and gaming history are fully protected. Using responsible gaming tools is your right and we ensure this service is always available free of charge.
Our FAQ page has a dedicated section on responsible gaming where you will find detailed information on setting limits and managing your account.