jilievo's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the jilievo platform and all its associated services. In this Policy, "we", "our", or "jilievo" refers to the organisation operating this platform. "You" or "user" refers to any person using our website or mobile app.

By accessing our platform or creating an account, you agree to the terms of this Policy. This Policy works alongside our Terms and Conditions and should be read together with them. If you disagree with any part of this Policy, please stop using our services.

We may update this Policy from time to time. Any significant changes will be published on our website. Continued use of the platform after changes are made will be taken as your acceptance of the updated Policy.

2. Information We Collect

jilievo collects your information in various ways. The information collected falls into the following categories:

2.1 Registration and Account Information

• Full name, date of birth, and national ID number
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Transaction and Financial Information

• Deposit and withdrawal history and amounts
• Bonus claim records
• Game play history and bet details
• Account balance change logs

2.3 Technical and Device Information

• IP address and device identifier information
• Browser type and operating system information
• Cookie and session data
• Platform activity logs (login times, page visits)

3. Purposes for Using Your Information

jilievo uses your information only for the legitimate purposes listed below:

1. Account management: Verifying registration, ensuring login security, and delivering account-related information to you.
2. Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
3. Identity verification (KYC): The identity verification process required to prevent fraud and confirm account ownership.
4. Customer support: Your information is used to resolve issues and respond to enquiries. Our support team is available 24/7 in Bengali and English.
5. Security and fraud prevention: Detecting unusual activity and blocking unauthorised access.
6. Service improvement: Analysing user experience to improve the quality of the platform.
7. Legal obligations: Retaining information as required to comply with applicable laws and regulations.

4. Information Sharing and Third Parties

jilievo does not sell or rent your personal information to third parties. However, limited information may be shared in the specific circumstances below:

• Payment service providers: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, and partner banks.
• Game providers: Necessary session information is exchanged with our software partners — including JILI, PG Soft, Pragmatic Play, and Evolution — to operate gameplay.
• Law enforcement agencies: Information may be provided on the basis of a valid legal order or judicial directive.
• Technology infrastructure: Hosting and cybersecurity service providers operate under our instructions and may not use your information independently.

All third parties we work with are bound by agreement to protect data and are required to comply with our privacy standards.

5. Data Security Measures

jilievo has put in place industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data exchanged between our platform and your device is encrypted using SSL technology.
• Password hashing: Your password is never stored directly — it is converted into a one-way cryptographic hash.
• Access controls: Only authorised staff can access information necessary to carry out their specific responsibilities.
• Two-step verification: OTP verification is used for login and withdrawals to strengthen security.
• Regular security audits: Regular system audits are conducted to identify potential vulnerabilities.

6. Cookies and Tracking Technologies

jilievo uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: These cookies are required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferred language, theme, and other settings.
• Analytics cookies: Collect page view and session data to understand which pages are visited most.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification documents are kept for a set period as required by law.

Information relevant to fraud investigations or dispute resolution may be retained for as long as it remains relevant. Game play details and bonus-related information are retained for financial audit purposes.

8. User Rights

As a jilievo user, you have the following rights:

1. Right to access: You have the right to know what information we hold about you.
2. Right to correction: You may request that incorrect or incomplete information be corrected.
3. Right to deletion: In certain circumstances you may request that your information be deleted, although some information may be required by law to be retained.
4. Right to object to processing: You may object to your information being used for specific purposes.
5. Right to data portability: You may request a copy of your information in a commonly readable format.

To exercise these rights, contact our customer support team via live chat or email. We are committed to responding to your request within a reasonable time.

9. Responsible Gaming and Data Protection

As part of our Responsible Gaming guidelines, we monitor your gaming patterns. This monitoring is done for your protection — not for any commercial purpose. If a user's gaming behaviour appears concerning, our team may offer support to that person.

Our platform is for users aged 21 and above. The date of birth and ID information provided at registration are used for age verification and are kept strictly secure.

10. Privacy of Minors

jilievo's services are not intended for anyone under 21 under any circumstances. We do not knowingly collect information from minors. Providing a false age at registration will result in the permanent closure of the account and deletion of the collected information.

If a parent or legal guardian believes that a minor's information has been collected by mistake, they may contact us. We will promptly verify and delete that information.

11. Policy Changes and Notifications

jilievo reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notice will be published on our website
• You will be notified by SMS to your registered mobile number or by email
• A popup notification may be shown when you log in to the platform

Continued use of the platform after changes are made will be taken as your acceptance of the amended Policy. To learn more about our services, visit our About Us page.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team is always ready to respond to your requests.

For answers to common questions, you can visit our Frequently Asked Questions page, where many common topics are discussed in detail.