jilievo Terms and Conditions

These terms and conditions ("Terms") govern the use of the jilievo platform and all its associated services. By accessing the jilievo website, creating an account or using any service, you confirm that you have read, understood and fully accepted these Terms.

These Terms form a legal agreement. If you disagree with any part of them, you must stop using jilievo's services. These Terms have been prepared in English and apply to users in Bangladesh.

These Terms are closely connected to our Privacy Policy and both documents should be read together. For answers to common questions, visit our FAQ page.

2.1 Eligibility Requirements

To open an account on jilievo, the following conditions must be met:

1. You must be at least 21 years old.
2. You must provide your genuine and accurate personal information — false or altered information is not acceptable.
3. Each person may open only one account. If multiple accounts under the same person are detected, all of them may be suspended.
4. You must operate the account for yourself and using your own funds — playing on behalf of a third party is prohibited.

2.2 Registration Process

The information you provide during registration must be truthful and complete. If any details change after registration, you must notify the jilievo support team immediately. jilievo will not be responsible for any withdrawal delays or holds caused by incorrect or incomplete information.

2.3 One Account Policy

If multiple members of the same household use the same device or internet connection, each person must be verified separately. In this case, please contact the support team.

3.1 Identity Verification (KYC)

jilievo follows a Know Your Customer (KYC) process to ensure safe and transparent service. You may be asked to submit one or more of the following documents at any time:

• A clear copy of your National ID (NID) or passport.
• A recent bank or mobile banking statement.
• Any government-issued document as proof of address.

If documents are not submitted within the specified time, your account may be temporarily suspended and withdrawals may be held.

3.2 Password and Account Security

It is your responsibility to keep your username and password completely confidential. Do not share your login details with any third party. If you suspect unauthorised access, change your password immediately and notify the support team. Any attempt to access another person's account will be subject to strict action.

4.1 Deposits

The minimum deposit amount on jilievo is ৳200. Accepted payment methods are: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). All deposits must be made from your own account — deposits from third-party accounts will not be accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals are processed using the same method used for the deposit. Processing generally takes between 30 minutes and 3 hours. However, withdrawals may be delayed if KYC verification is incomplete or if there are active bonus wagering requirements remaining on the account.

4.3 Fraudulent Payments

In the event of chargebacks, fake transactions or any fraudulent payment, the account in question will be permanently closed and legal action may be taken where applicable.

5.1 Welcome Bonus

The jilievo welcome bonus is a 100% bonus on the first deposit, up to ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives you a ৳1,000 bonus, making the balance ৳2,000, and you must wager ৳1,000 × 15 = ৳15,000 before withdrawing.

5.2 Other Promotions

jilievo regularly provides various promotional offers, including:

• jilievo Weekly Reload Bonus: 20% bonus on qualifying deposits each week, up to ৳5,000. Wagering requirement 18x, minimum deposit ৳200.
• jilievo Slots Privilege: 30% bonus on deposits to the slots section every day, up to ৳8,000. Wagering requirement 20x, minimum deposit ৳200.
• Birthday Reward: Verified account holders receive up to ৳1,500 on their annual birthday. Wagering requirement 10x.
• Refer a Friend Bonus: Up to ৳2,000 reward for each successful referral. Wagering requirement 12x.
• Weekend Cricket Bonus: 25% bonus on deposits to the cricket or sports section every weekend, up to ৳6,000. Wagering requirement 15x, minimum deposit ৳200.

5.3 General Bonus Terms

1. Winnings earned from a bonus cannot be withdrawn until the associated wagering requirement has been met.
2. An account may not claim the same bonus more than once.
3. If a user attempts to exploit bonuses or uses deliberate betting strategies to take advantage of the bonus system, jilievo reserves the right to cancel the bonus and suspend the account.
4. jilievo reserves the right to modify, suspend or cancel any promotion.

6.1 Prohibited Activities

The following activities are strictly prohibited on the jilievo platform:

• Using bots, automated software or any other technology to play or place bets.
• Collusion — coordinating with other players to gain an unfair advantage.
• Bonus arbitrage or applying deliberate betting strategies to exploit the bonus system.
• Disrespectful behaviour towards other players or support staff.
• Money laundering or transacting with funds from criminal activity.

6.2 Game Outcomes

All game outcomes on jilievo are determined by the systems of verified and accredited software providers. If a game is cancelled due to a technical issue, the stake for that bet will be refunded.

6.3 Setting Limits

jilievo allows users to set betting limits, session limits or deposit limits. Those who wish to stay in control of their gaming can contact the support team.

The jilievo VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier receives a weekly cashback calculated at a fixed rate on that week's net losses (total losses minus total winnings):

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

Example: If a Gold tier member's weekly net loss is ৳20,000, they will receive up to ৳20,000 × 0.9% = ৳180 cashback. Moving up to a higher tier depends on regular active participation. jilievo reserves the right to change the terms of the VIP program.

8.1 Closure by jilievo

jilievo may temporarily suspend or permanently close an account in any of the following circumstances:

• Violation of these Terms.
• Providing false or fake information.
• Evidence of operating multiple accounts.
• Fraudulent or suspicious financial activity.
• Failure or refusal to complete KYC verification.

8.2 Closure by the User

If you wish to close your account at any time, you may inform the support team. If active bonus wagering requirements have not been met at the time of closure, those bonuses will be cancelled. Any eligible balance will be returned in accordance with the withdrawal process.

jilievo believes that gaming is a form of entertainment — not a source of dependency. jilievo encourages users to follow the responsible gaming guidelines.

If a user feels that their gaming habits are getting out of control, they may:

• Apply a temporary break or self-exclusion to their account through the support team.
• Set daily, weekly or monthly deposit limits.
• Lock their account for a specified period.

jilievo uses SSL technology to keep your personal and financial information secure. Full details of how we collect, store and use your information are given in our Privacy Policy.

Your information is shared with third parties only to meet legal obligations or in cases directly related to service delivery. Your information is not sold for marketing purposes.

All content on the jilievo website — text, graphics, logos, software and design — is protected under intellectual property law. Users may view and use this content for personal and non-commercial purposes.

Republishing, selling, distributing or using any content for commercial purposes without jilievo's written permission is prohibited.

jilievo works to maintain the highest standards and provide uninterrupted service. However, jilievo will not be liable in the following situations:

• If gameplay is interrupted due to loss of internet connection or a problem with the user's device.
• If a delay occurs due to a technical issue with third-party software or a payment provider.
• During unexpected technical errors or scheduled server maintenance.
• If an account is compromised due to the user's own negligence or security failure.

Gambling carries mental and financial risks. jilievo is not responsible for any personal financial losses arising from playing on the platform.

If any dispute or complaint arises, please contact our support team first. Support is available in both Bengali and English via live chat or email, 24 hours a day, 7 days a week.

Our team will review any complaint received as quickly as possible and work to find a solution acceptable to both parties. Please refrain from taking formal action directly without first contacting the support team.

jilievo reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified of significant changes via email or through a notice on the platform.

Continued use of the platform after updated terms have been published will be taken as your acceptance of the new terms. For this reason, it is recommended that you review this page regularly.

If you have any questions or comments about these terms, please get in touch with us:

• Live Chat: 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

To learn more about us, visit the About Us page.